Get in Touch

Frequently Asked Questions About TSYS

Find answers to common questions about our payment processing solutions and services.

General Section

How do I contact TSYS?

Contact our support team for detailed information about this topic.

Phone Support for TransIT and Login URL

Contact our support team for detailed information about this topic.

Does TSYS have a contract?

Contact our support team for detailed information about this topic.

Does TSYS accept merchants outside the United States?

Contact our support team for detailed information about this topic.

Is there next day deposits?

Contact our support team for detailed information about this topic.

Is there a credit check?

Contact our support team for detailed information about this topic.

Can we take payments from customers outside the US?

Contact our support team for detailed information about this topic.

What are the criteria for opening a merchant credit card processing account for a non US citizen?

Contact our support team for detailed information about this topic.

How do PCI Compliance Charges work?

Contact our support team for detailed information about this topic.

eCommerce Accounts Section

Does TSYS allow merchant processing for Tobacco, Vape or e cigarettes?

Contact our support team for detailed information about this topic.

Questions on TSYS WebPass?

Contact our support team for detailed information about this topic.

Brick & Mortar Accounts Section

Questions related to TSYS Card Readers and Hardware Compatibility

Contact our support team for detailed information about this topic.

Fees Section

Are there chargeback fees? If so what are they?

Contact our support team for detailed information about this topic.

Is there a monthly service fee and how much is it?

Contact our support team for detailed information about this topic.

ACH Return Fee

Contact our support team for detailed information about this topic.

Administrative Fee

Contact our support team for detailed information about this topic.

Merchant Club Fee

Contact our support team for detailed information about this topic.

Application Setup Fee

Contact our support team for detailed information about this topic.

Monthly Minimum

Contact our support team for detailed information about this topic.

ACH Change Fee

Contact our support team for detailed information about this topic.

Annual Fee

Contact our support team for detailed information about this topic.

CE: Suite (Intelligence) S/MB

Contact our support team for detailed information about this topic.

Non-EMV Risk Assessment fee

Contact our support team for detailed information about this topic.

Retrieval (Request for Copy) Fee

Contact our support team for detailed information about this topic.

What does Invalid Data Fee mean?

Contact our support team for detailed information about this topic.

Translink Monthly Fee

Contact our support team for detailed information about this topic.

AVP Non-swiped fee

Contact our support team for detailed information about this topic.

AXP Access fee

Contact our support team for detailed information about this topic.

AXP System Processing fee

Contact our support team for detailed information about this topic.